Soleus air conditioner troubleshooting

ProblemPossible CauseSolution
Doesn’t cool / heat1. The voltage of the power is lower than 97VAdjust the voltage range into normal demand.
2. You are using an extension cord for the unitDo not use an extension cord.
3. The system leaks FluorineCall repair technician Replace button “ON/OFF”. Refer to operation explanation.
4. Button “ON/OFF” failureTurn off for ten minutes. Turn back on
5. Set the temperature to the abnormal position.Call repair technician Call repair technician
6. Compressor not working.
7. The sub cooling of compressor is protected and does not work
8. Capillary is blocked
Inadequate cooling1. The evaporator and/or condenser are blocked by debis.Clean the evaporator and condenser.
2. The doors and windows have opened frequently.Reduce times that open the door.
3. Heat load is too high.Installation of larger unit. Adjust the set value.
4. Set temperature is in improper position.Call repair technician Call repair technician
5. Capillary is blocked.
6. The refrigeration system has failed.
No heat1. Power is off.Check the circuit Adjust the set value
2. Set temperature is in improper positionTighten the plug.
3. Connector has fallen off.Change the heater. Change the fuse.
4. Heater is defectiveChange the circuit panel.
5. Fuse is open.
6. Control panel is not working.
The fan doesn’t operate1. Control panel is faulty.Change the panel. Change the capacitor.
2. The capacitor of fan defective.Change the fan.
3. Fan defective.
Unusual sound or heavy shaking1. Installation of the air-conditioner too gradient.Check Installation.
2. Fan touches with other hardware.Adjust the fan position.
3. The connective pipelines collide with each other.Adjust the position between the pipelines.
4. The part becomes flexible.Tighten screws.

Soleus Air SG-TTW-10ESE air conditioner troubleshooting

The Air Conditioner will not startThe air conditioner is unplugged• Make sure the air conditioner is plug is pushed completely into the outlet
The fuse is blown/circuit breaker is tripped.• Check the house fuse/circuit breaker box and replace the fuse or reset the breaker.
Power Failure• The unit will automatically re-start when power is restored.
• There is a protective time delay (approx. 3 minutes) to prevent tripping of the compressor overload. For this reason, the unit may not start normal cooling for 3 minutes after it is turned back on.
The current interrupter device is tripped.• Press the RESET button located on the power cord plug.
• If the RESET button will not stay engaged, discontinue use of the air conditioner and contact a qualified service technician.
The Air Conditioner does not cool as it shouldAirflow is restricted• Make sure there are no curtains, blinds, or furniture blocking the front of the air conditioner
The temperature control may not be set correctly.• Lower the set thermostat tempera- ture
The air filter is dirty• Clean the filter. See the Cleaning and Care Section of the manual.
The room may be too warm• Please allow time for the room to cool down after turning on the air conditioner.
Cold air is escaping• Check for open furnace registers and cold air returns
The Cooling Coils are frozen• See “Air Conditioner Freezing Up" below.
The Air Conditioner is freezing upIce blocks the air flow and stops the air conditioner from cooling the room• Set the MODE dial to HIGH FAN or HIGH COOL and set the ther- mostat to a higher temperature
The Remote Control is not workingThe batteries are inserted incorrectly The batteries may be dead• Check the position of the batteries.
• Replace the batteries
Water is dripping outsideHot and Humid weather.• This is normal
Water is dripping inside the roomThe air conditioner is not correctly tilted outside.• For proper water drainage, make sure the air conditioner is slightly tilted downward from the front of the unit to the rear.
Water collects in the base panMoisture removed from the air is draining into the base pan.• This is normal for a short period in areas with low humidity and nor- mal for a longer period in areas with high humidity.